Shipping Policy

Last updated: July 23, 2026

Thank you for shopping with SPM.FUN. We sell electric mobility vehicles, batteries, replacement parts, accessories, and merchandise. Because some products are oversized, heavy, or contain lithium-ion batteries, shipping methods and delivery requirements may vary by product.

Order Processing

In-stock orders are generally processed within the timeframe shown on the applicable product page. Processing time is separate from carrier transit time.

Orders are not processed or shipped on weekends or holidays. During product launches, sales, holidays, severe weather, or periods of high order volume, processing may take longer.

After your order ships, you will receive a shipping-confirmation email containing tracking information when tracking is available.

Preorders, Backorders, and Made-to-Order Products

Estimated shipping dates for preorders, backordered products, special-order items, and made-to-order products are estimates and may change due to manufacturing, freight, customs, inspection, or supplier delays.

If we cannot ship your order within the estimated timeframe, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated on the product page or order confirmation.

Large electric vehicles and oversized products may require freight shipping. Additional charges may apply for:

• Residential delivery

• Liftgate service

• Limited-access locations

• Remote or rural destinations

• Inside delivery

• Address corrections

• Redelivery attempts

• Storage caused by an unavailable recipient

Any additional services requested after checkout may be billed separately.

Freight and Electric-Vehicle Deliveries

Electric vehicles and other oversized products may be shipped by freight carrier. Freight deliveries may require an adult recipient to schedule and accept delivery.

Before signing the delivery receipt:

1. Inspect the outside of the packaging, pallet, crate, and product for visible damage.

2. Confirm that the correct number of packages has been delivered.

3. Photograph any crushed, punctured, wet, opened, or otherwise damaged packaging.

4. Write a clear description of visible damage on the carrier’s delivery receipt before signing.

Do not sign the delivery receipt as “clear” or “undamaged” when visible damage is present.

If the product appears severely damaged or unsafe, refuse the delivery when reasonably possible and contact SPM.FUN immediately.

Reporting Shipping Damage

Visible shipping damage, missing packages, or incorrect products should be reported to us within 48 hours of delivery at info@spm.fun.

Please include:

• Your order number

• Photographs of the entire shipment

• Photographs of the shipping label

• Photographs of the packaging and pallet

• Close-up photographs of the damage

• A copy or photograph of the delivery receipt, when applicable

• A description of what is missing or damaged

Keep all packaging, protective materials, cartons, crates, and pallets until the claim is resolved. Discarding the packaging may make it more difficult to complete a carrier claim.

Reporting damage outside the 48-hour period does not automatically eliminate any rights provided by applicable law, but it may limit our ability to verify that the damage occurred during transit.

Lithium-Ion Batteries

Lithium-ion batteries are regulated during transportation and may be limited to specific carriers, services, destinations, and packaging methods.

Do not independently ship or return a battery that is swollen, leaking, punctured, overheating, producing an unusual odor, physically damaged, exposed to fire, or suspected of being defective. Stop using the battery, keep it away from combustible materials when safe to do so, and contact us for instructions.

SPM.FUN must approve and coordinate battery returns. Unauthorized battery shipments may be refused and may violate carrier or transportation requirements.

Delivery Estimates

Carrier transit times and estimated delivery dates are not guaranteed unless we expressly provide a written delivery guarantee.

SPM.FUN is not responsible for reasonable delays caused by circumstances outside our control, including:

• Severe weather or natural disasters

• Carrier delays

• Labor disruptions

• Customs or port delays

• Incorrect or incomplete addresses

• Road closures

• Government inspections or restrictions

• Missed freight-delivery appointments

We will provide reasonable assistance with carrier investigations and delivery issues.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address.

Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be changed after an order enters fulfillment.

The customer may be responsible for address-correction fees, return-to-sender charges, redelivery charges, storage fees, and additional shipping expenses caused by an incorrect or incomplete address.

Missed or Refused Deliveries

Freight carriers may contact the customer to schedule delivery. The customer is responsible for responding to scheduling requests and being available during the agreed delivery window.

Except when a shipment is refused because of confirmed shipping damage or an SPM.FUN error, customers may be responsible for shipping, return freight, redelivery, storage, and handling costs associated with a refused or missed delivery.

Lost or Missing Shipments

If tracking shows no movement, the package has not arrived by the estimated delivery date, or part of the shipment is missing, contact us at info@spm.fun.

We may need to open an investigation with the carrier before issuing a replacement or refund. Customers must reasonably cooperate with carrier investigations and provide any requested delivery information or documentation.

Delivered but Not Located

When tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location

• Check with household members, neighbors, reception areas, and property managers

• Confirm the shipping address on your order

• Contact the carrier

• Contact SPM.FUN at info@spm.fun

We will provide reasonable assistance, but replacement or refund eligibility will depend on the circumstances and the results of the carrier investigation.

International Shipping

International shipping availability is shown at checkout or on the applicable product page.

International customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, registration requirements, and local compliance unless expressly stated otherwise.

SPM.FUN does not guarantee that every vehicle or product is legal to import, register, insure, or operate in every country, state, province, or municipality. Customers are responsible for confirming local requirements before ordering.

Contact Us

Questions regarding shipping may be sent to:

SPM.FUN
Email: info@spm.fun
Phone: +1 412-900-2544
Business address: 2708 Lori Drive, New Kensington, PA 15068